What Data We Collect and Why
When you create an account, we collect the information needed to verify your identity — your name, date of birth, email address, and state of residence. This is required by law in eligible states, not optional housekeeping. When you fund your wallet using PayPal, Venmo, or
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a Play+ prepaid card, our payment processor receives your transaction details; coinfrenzy stores a record of the transaction amount and method, but never your full payment credentials. We also collect device and session data — browser type, IP address, and pages visited — to keep your
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account secure and to detect unusual login activity. If you contact support via live chat, we retain the conversation log so our team has context for any follow-up. Data collected for identity verification is held in accordance with applicable state law and is not sold to
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third parties. You can request a copy of your stored data or ask us to correct inaccurate records at any time through the contact path listed below.
Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.